Being a successful retailer used to be a question of stocking the right products. Given that consumers all have their own preferences this usually devolved into trying […]
Continue readingCategory: The Firm
Has Apple made NFC irrelevant?
In The future of exchanging value{{1}} I, along with Peter Williams and Ian Harper at Deloitte, pointed out that a successful retail payments strategy should […]
Continue readingGovernance isn’t a process
For some strange reason every time someone mentions ‘governance’ all sense is thrown out the window, the process wonks rub their hands with glee, and […]
Continue readingTechnological Considerations of AML/CTF Programs
I had the chance in the last couple of months to review the (very old) chapter Technological Considerations of AML/CTF Programs chapter the I wrote […]
Continue readingDynamic pricing and the race to the bottom
I see that online retailers have been admiring the yield management techniques used by airlines and hotels{{1}}. After all, what’s not to like about profit […]
Continue readingTaking innovation to the edge
Deloitte were kind enough to invite me to present last week at the Melbourne leg of their regular CIO forum. The topic was innovation in […]
Continue readingYou can’t buy innovation
Why is it so hard to incent our companies or teams to do anything innovative? Something tangible that makes a difference to the top or […]
Continue readingOutsourcing in an increasingly complex world
Pressure on margins is driving organizations to increasingly rationalize and externalize supporting functions as they search for more efficient and flexible delivery approaches.
Continue readingBPM over promised and under delivered
One Saturday night the other week I was typing away on a book that I’m working on (probably called The new instability. How cloud computing, […]
Continue readingA prediction: many companies will start shedding IT architects in the next six to eighteen months
Business is intensely competitive these days. Under such intense pressure strategy usually breaks down into two things: do more of whatever is creating value, and […]
Continue reading