Being a successful retailer used to be a question of stocking the right products. Given that consumers all have their own preferences this usually devolved into trying […]
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Has Apple made NFC irrelevant?
In The future of exchanging value{{1}} I, along with Peter Williams and Ian Harper at Deloitte, pointed out that a successful retail payments strategy should […]
Continue readingWinners and losers in retail
There’s a lot of talk in the media at the moment about the soft retail market. Consumer confidence is down[ref]Australian Consumer Confidence, Trading Economics[/ref] and we […]
Continue readingThe destruction of traditional retail
A steady stream of news stories is trying to convince us that online is killing retail, that online has an unfair advantage and show rooming […]
Continue readingGovernance isn’t a process
For some strange reason every time someone mentions ‘governance’ all sense is thrown out the window, the process wonks rub their hands with glee, and […]
Continue readingTechnological Considerations of AML/CTF Programs
I had the chance in the last couple of months to review the (very old) chapter Technological Considerations of AML/CTF Programs chapter the I wrote […]
Continue readingDynamic pricing and the race to the bottom
I see that online retailers have been admiring the yield management techniques used by airlines and hotels{{1}}. After all, what’s not to like about profit […]
Continue readingTaking innovation to the edge
Deloitte were kind enough to invite me to present last week at the Melbourne leg of their regular CIO forum. The topic was innovation in […]
Continue readingYou can’t buy innovation
Why is it so hard to incent our companies or teams to do anything innovative? Something tangible that makes a difference to the top or […]
Continue readingOutsourcing in an increasingly complex world
Pressure on margins is driving organizations to increasingly rationalize and externalize supporting functions as they search for more efficient and flexible delivery approaches.
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