2024
Predicting the Unpredictable
Explores the challenges of predicting the future of work, particularly in the context of technological advancements like AI and digital transformation. It critiques traditional prediction models for failing to account for human ingenuity and decision-making, emphasising the need for new frameworks to understand how technology reshapes work. The report discusses the evolution of remote work, the integration of AI into workplace processes, and the potential for new work practices. It concludes that the future of work will be shaped by deliberate human decisions, not just technological advancements, and calls for more imaginative approaches to navigating these changes.
Blog Post, Deloitte Insights, PDF
A new narrative for digital data
Critiques the Western metaphor of data as property, arguing it fails to address modern data privacy challenges. It proposes an Indigenous Australian metaphor of relationships and responsibilities, emphasising interconnectedness and stewardship. The report explores why data resists ownership, the limitations of current privacy frameworks, and the need for a relational approach to data management. It also touches on AI-generated content and the ethical implications of data usage. Ultimately, the report advocates for a shift from rights-based to responsibility-based data practices, drawing on Indigenous wisdom to create a more sustainable and ethical digital landscape.
Blog Post, Deloitte Insights, PDF
2023
The trust deficit
Examines the growing use of workplace monitoring tools and their unintended consequences, such as “productivity theater” and declining trust between employers and employees. It highlights how well-intentioned monitoring can lead to systemic dysfunction, eroding trust and productivity. The report argues that organizations must rethink their values, policies, and processes to foster trust and create a supportive work environment. By co-creating policies with employees and focusing on human needs, organizations can build trust and improve productivity. The report concludes that trust is a symptom of a productive work environment, not just a cause.
Blog Post, Deloitte Insights, PDF