The stats are in and the rush to declare bricks-n-mortar retail dead appear to be a bit premature. While online commerce appears to be growing […]
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WhatsApp wasn’t overvalued
If you think that WhatsApp was over valued, then you’re thinking about it wrong.
Continue readingThe myth of sustainable competitive advantage
I’ve mentioned to a few people that I was unimpressed with The End of Competitive Advantage by Rita Gunther McGrath. I’ve even be so impolitic as […]
Continue readingBitcoin might make AML/CTF regulation a problem for everyone
I spent a little time over the break thinking about what’s happening with anti money-laundering (AML) and counter terrorism-financing (CTF) regulation, since it had come […]
Continue readingIn retail you’re either a religion, a community hub, or a commodity
Being a successful retailer used to be a question of stocking the right products. Given that consumers all have their own preferences this usually devolved into trying […]
Continue readingHas Apple made NFC irrelevant?
In The future of exchanging value{{1}} I, along with Peter Williams and Ian Harper at Deloitte, pointed out that a successful retail payments strategy should […]
Continue readingGovernance isn’t a process
For some strange reason every time someone mentions ‘governance’ all sense is thrown out the window, the process wonks rub their hands with glee, and […]
Continue readingTechnological Considerations of AML/CTF Programs
I had the chance in the last couple of months to review the (very old) chapter Technological Considerations of AML/CTF Programs chapter the I wrote […]
Continue readingDynamic pricing and the race to the bottom
I see that online retailers have been admiring the yield management techniques used by airlines and hotels{{1}}. After all, what’s not to like about profit […]
Continue readingTaking innovation to the edge
Deloitte were kind enough to invite me to present last week at the Melbourne leg of their regular CIO forum. The topic was innovation in […]
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