Category Archives: Society and the economy

How has technology development changed the nature of society and the economy?

Malls are the casinos of middle class suburbia

The department stores are empty but the malls (or at least the malls here in Australia and nearby in China and South-East Asia) are full. Why is there such a difference when department stores and malls seemingly offer shoppers the same thing: Chanel, Yves Saint Laurent, Prada, Vivienne Westwood and Alexander McQueen (and a bunch of lower status retailers) all under one roof?

While department stores have been in decline for at least the last thirty years{{1}} many malls have never seemed busier. The crowds we expect at the mall during Christmas are popping up every other weekend, forcing us to park at the far corner of the back parking lot before running through the rain only to arrive at the mall proper just in time to catch our film.

[[1]]Winners and Losers in Retail @ PEG[[1]]

As I pointed out in The Destruction of Traditional Retail{{2}}:

[[2]]The Destruction of Traditional Retail @ PEG[[2]]

Department stores [bring] together a collection of departments, each selling a different type of product, where a department could be a small to mid-sized store on it’s own.

Department stores traditionally offered the aspirational suburbanite or rural visitor an opulent setting where they could while away the day drifting from shoes to cosmetics with a stop for a light lunch and a visit to the bookstore, florist or hairdresser. They would make the long trip to the centre of town (or to the city even) for that much needed pair of shoes and formal dress, only to find themselves spending the entire day there.

Malls, though (again from The Destruction of Traditional Retail):

… took this model to the logical extreme by collecting together a large number of separate stores to create a shopping destination.

Ironically, many malls were often built around a department store playing the role of anchor tenant. The department store provided that critical mass of products that would convince shoppers to try their luck at the mall rather than head somewhere else.

If malls and department stores so similar then why is one succeeding while the other fails?

The first difference is the Gruen transfer.

The invention of the classic indoor mall is generally credited to Vienna-born architect Victor Gruen. Gruen first outlined his vision for malls in a 1952 article in the US magazine Progressive Architecture. Most Americans were moving out to suburbia but still shopping downtown. Gruen considered suburbia soulless and heartless. The mall, he thought, could remedy these problems by recreating the town marketplace or public square and providing the suburbs with a cultural focus.

Gruen’s malls were extremely effective both at luring customers and holding them captive. The later effect was named the Gruen Transfer, much to Gruen’s chagrin as it was one aspect of the his invention that he disavowed.

From the FAQ on The Gruen Transfer’s{{3}} web site{{4}}:

[[3]]The Gruen Transfer is also the name of a television program on Australia’s ABC1 network. The show discusses the methods, science and psychology behind advertising.[[3]]

[[4]] What does ‘The Gruen Transfer’ mean? from the The Gruen Transfer FAQ[[4]]

The Gruen Transfer refers to the moment when we as consumers unwittingly respond to cues in the shopping environment that are designed to disorientate. Factors such as the lighting, sounds, temperature and the spatial arrangements of stores and displays interact, leading the customer to lose control of their critical decision making processes. Our eyes glaze over, our jaws slacken, we forget what we came for and become impulse buyers. So if you go into a mall to buy a mop and walk out with a toaster, a block of cheese and a badminton set, then the Gruen Transfer has probably played a role. Or maybe you just really like cheese.

The second difference is in the portfolio nature of a mall.

A department store is a single business that operates a number of departments. While it might include a merry-go-round and large man in a red suit at Christmas, the focus is firmly on shifting product. The department store is a shopping destination: it’s somewhere you go when you have a need to be filled.

Malls, on the other hand, operates a portfolio of businesses. While the portfolio might include retailers (or, as has been the case to date, dominated by retailers) the focus of the mall is keeping punters in the mall and keeping them circulating. As along as the punters are circulating they’re spending money, and the mall will be taking their percentage.

The mall is less concerned with shifting product than keeping you at the mall bouncing between stores, as the more time you spend there the more money you’re likely to spend. Turn up for a movie, end up having a meal, get a foot massage and have your toenails painted, and you might even buy a pair of shoes.

Consumer behaviour, as I’ve said before, is changing though. We used to head out the door to find some product we needed: soap, some nails, or a suit for the wedding next weekend. Now we head out to be entertained: to see a movie, meet friends at the food court, or even just to hide from the heat in the mall’s air-conditioning (that foot massage sounds good too).

Department stores are contracting because we don’t head out the door on a shopping mission as much as we used to. Their addressable market – people who want to spend the afternoon wandering between racks of products while they pick up a few things they need (or even things they don’t need) – has shrunk.

Malls, though, are having no problem attracting punters.

Victor Gruen was right: we do need a place that we can gather as a community. What he got wrong is that we don’t want a market place or public square. What we’ve ended up with is a casino; somewhere exciting and entertaining where we can bounce between activities or even just catch up with friends in amongst the hustle and bustle. Malls have become the casinos of middle class suburbia.

The challenge malls have is to find the mix of business that provide us, the consumers, with the most engaging visit possible. Revenues might be down a little at the moment{{5}} but it’s not a long term trend (as with department stores), the malls are still full and there’s lots of possibilities to explore.

[[5]]Sarah Danckert (18 October 2013), Mall growth plans reined in, The Australian.[[5]]

Image source: Alpha.

Winners and losers in retail

There’s a lot of talk in the media at the moment about the soft retail market. Consumer confidence is down1)Australian Consumer ConfidenceTrading Economics and we (as we’re all consumers) are not spending like we used to, or at least we’re not spending like the retailers would like us to, and that when we do spend that we’re running to cheaper online retailers. I’m not sure that this is the whole story though.

With a spare Sunday afternoon on my hands I decided to spend some time trawling through the ABS retail data and take a look beyond the month-on-month trends. Working on an Australian version of the Shift Index2)The Shift Index: Measuring the forces of long term change, Deloitte has nudged me to wonder about the long term trends that are affecting retail.

Continue reading Winners and losers in retail

References   [ + ]

The destruction of traditional retail

Le Bon Marché à Paris (1875)

A steady stream of news stories is trying to convince us that online is killing retail, that online has an unfair advantage and show rooming is evil. There’s some handwaving around omni-channel and claims that that if you sharpen your approach a bit then you will be able to stand out from the online crowd and stay alive, but it’s all a distraction. The problem is that ‘retail’ is just not something we need as much as we used to.

It’s not that we no longer need retail stores. We don’t, however, need as many of them as we have today.

Retail stores serve many purposes, but the most common is to be the last stage in someone else’s supply chain. This role – the retail store that is little more than a convenient place to make a purchase – is dying.

The internet and smartphones mean that we can now shop and purchase when and were we want. We’re no longer forced to pick between the meagre offerings at a nearby store.

Browsing is something we do in a spare moment, sitting in front of the TV with our tablet or via smart phone during our commute on the train. We purchase when we realise that we’ve found something we want or need, where ever we are at the time.

The other uses for local shops and businesses will remain:– community gathering places, restaurants etc. Life for your typical retail store is looking grim though, as they are simply something that we no longer need as much of as we used to.

Continue reading The destruction of traditional retail

Open Data might have failed, but Open Government is still going strong.

It would seem that the shine is starting to wear off the Open Government movement, with a recent report to the US congress challenging some of the assumptions which drove the dictate out of the U.S. Open Government Office1)The Obama Administration’s Open Government Initiative: Issues for Congress [PDF], forcing U.S. departments to publish their data sets. The report found that simply pushing out data has negative outcomes as well as positive ones (which should be no surprise), and that often the cost of pushing out (and maintaining) a data set didn’t outweigh the benefits. Most importantly, it raised the question of whether or not publishing these data sets was a good use of the public’s money.

So, has the business case behind Open Government been found lacking in the harsh light of day? Or is this one of those cases where some faith is – similar as with the investment in the U.S. highway network – because the benefits of stepping into the unknown are not calculable with the crude mechanism of ROI. The truth seems to lie somewhere between the two.

I wouldn’t confuse the investment in the US road network post WWII (or AU’s current investment in a NBN) with Open Government. The former was an investment in an asset which the U.S. government of the time made largely on faith, an investment which is currently seen to be returning $14 billion to the U.S. economy annually. (Australia’s NBN might be heading on a similar journey2)The NBN wants to be free @ PEG.) The latter is actually a philosophical point of view about an approach to government.

The problem is that we confuse “Open Data” with “Open Government”. They’re related, but not the same. Open Government is a move to streamline service acquisition and delivery by exposing the bureaucracy of government and integrating it more tightly with other service providers, and has been progressing nicely for a decade or more now. Open Data is a desire to change the relationship between government and the population, reducing the government to a simple data conduit between the public (or corporations) providing services and the public consuming them.

Open Government has made government easier to deal with by making it easier to find and consume the services you need, and by fostering community. Everything from applying for the dole, getting a grant through to organising a council supported street party is orders of magnitude easier than it was a few decades ago, mainly due to increased transparency. This has been delivered via a range of means, from publishing information on line, through providing better explanations for the services offered and promoting multi-channel access and self service delivery. The latest wave of Open Government is seeing departments integrating external services with their own, putting even more data out in public in the process, as they move from a service-provider to a service-enabler. Ultimately though, if government (as separate from politics) is focused on keeping folk feed and feeling safe then it’s doing it’s job. It’s basic Maslow3)Maslow’s hierarchy of needs @ Changing Minds.

Open Data, though, is based on the view that government should do as little as possible, hand over the data, and let individuals in the public get on with doing what they want. It’s claimed that this will provide transparency (the public has all the data, after all) as well as fostering entrepreneurs to provide innovative solutions to the many problems that confront us today.

It’s quite possible to have transparency and Open Government without the need to publish all your data, and maintain these published versions, as claimed by the Open Data proponents. People need to understand how the wheels of government turn if they want to trust it, and the best way of doing this is usually through key figures and analysis which builds a story and names the important players. Drowning people in data has the opposite effect, hiding government operation behind a wall of impenetrable details. Wikileaks was a great study in this effect, as it was only when the traditional journalists became involved, with their traditional analysis and publication weaving together a narrative the broader public could consume, that the leaks started to have a real impact. (It’s also interesting that the combination of the anonymous drop boxes being created by conventional media, and Open Leaks‘ anonymous mass distribution to conventional media, looks to be a more potent tool than the ideologically pure Wikileaks.)

Nor is treating government as an integration medium the only way to solve the world’s problems. While entrepreneurs and VCs might be the darlings of the moment, there’s many other organisations and governments which are also successfully chipping away at these problems. For every VC backed Bloom Box{{5}} who has mastered marketing hype, there’s a more boring organisation that might have already overtaken them4)New Solid Oxide Fuel Cell System Provides Cheap Grid Energy From CNG and Biogas @ IB Time UK. The entrepreneur model will be part of the solution, but it’s not the silver bullet many claim it to be.

The problem is that Open Data is the result of a libertarian political mindset rather, rather than being a solution to a pressing need. Forcing government to publish all its data sets does not provide or guarantee transparency, nor does it have a direct impact on the services offered by the government. It can also consume significant government resources that might be better spent providing services that the community needs. Publish a data set of no obvious value, or build a homeless shelter? Invest in Semantic Web enabling another data set few use, or pay for disaster relief? These are the tradeoffs that people responsible for the day-to-day operation of government are forced to make. Claims by folk like Tim Berners-Lee that magic will happen once data is out there and ontology enabled have proven to be largely wrong.

However, Open Data does align with a particular political point view. Open Data assumes that we, as a population, want such a small government model, an assumption which is completely unjustified. Some people trust, and want, the government to take responsibility for a lot of these services. Some want to meet the government somewhere in the middle. Open Data tries to force a world that works in shades of grey into a black-or-white choice that driven by a particular world view.

Deciding what and how much the government should be responsible for is a political decision, and it’s one that we revisit every time we visit the ballot box. Each time we vote we evolve, by a small amount, the role government plays in our lives5)What is the role of Government in a Web 2.0 world? @ PEG. (Occasionally we avoid the ballot box and revolt instead.) Should government own the roads? The answer appears to still be yes. Should government own power stations? Generally, no. Should they own the dams? We’re still deciding that one.

It’s in the context of the incremental and ongoing evolution of government’s role in our lives that we can best understand Open Data. Forcing Open Data onto government through mandate (as Obama did) was a political act driven by a desire to force one group’s preferred mode of operation on everyone else. You might want Open Data, but other people have differing priorities. Just because they disagree doesn’t make them wrong. The U.S. congressional report is the mechanism of government responding by documenting the benefits Open Data brought, the problems it caused, and the cost. The benefits (or not) will now be debated, and its future decided at the ballot box.

Open Government is alive and well, and is driving the evolution of government as we know it. Services are being improved, governments are increasingly their integrating services with those of the private sector, and more data will be released to support this. The assumption that all government data should remain secret unless proven otherwise has been flipped, and many public servants now assume that data should be made public unless there’s a good reason not to publish. Government is investing in moving specific information assets online, were it makes sense, and departments are opening up to social media and much closer involvement (and scrutiny) with the public sector. The mechanism of government is evolving, and this is a good thing.

Open Data, though, as an expression of a political point of view, looks like it’s in trouble.

References   [ + ]

Social media: bubble, definitely not; revolution, probably not; evolution, absolutely

Is Social Media in general (and mobility in particular) a bubble or revolution? Is it a a powerful and disruptive force that will transform governments and social organisations? Or is it no? There seems to be a few{{1}} people{{2}} pondering this question

[[1]]The video above is less than a minute long. Please … @ bryan.vc[[1]]
[[2]]Is The Mobile Phone Our Social Net? @ AVC[[2]]

Mobile phones are interesting as they are addressable. Two-way radios made communication mobile a long time ago, but it wasn’t until mobile phones (and cheap mobile phones, specifically) that we could address someone on the move, or someone on the move could address a stationary person or service.

The second and third world showed us the potential of this technology over ten year ago, from the fishermen using their phones to market and sell their catch while still on the boat, through to the distributed banking based on pre-paid mobile phone cards. Image/video sharing is just the latest evolution in this.

The idea that this might be a revolution seems to be predicated on the technology’s ability to topple centrally planned and controlled organisations. Oddly enough, central planning is a bad enough idea to fall over on its own in many cases, and the only effect of mobile technology is to speed up a process which is already in motion. The Soviet Union might well be the poster child for this: collapsing under the weight of it’s own bureaucracy with no help from social media (or mobile phones, for that matter). Even modern democracies are not immune, and the US energy regulation policies leading up to deregulation in the late 70s is a great example of the failures of central planning{{3}}. The (pending) failure of some of today’s more centralised, and authoritarian regimes, would be more accurately ascribed to the inability of slow moving, centrally managed bureaucracies to adapt to a rapidly changing environment. Distributed planning always trumps central planning in a rapidly changing environment.

[[3]]The Role of Petroleum Price and Allocation Regulations in Managing Energy Shortages @ Annual Review of Energy[[3]]

If we pause for a moment, we can see that governments do a few distinct things for us.

  • They provide us with what is seen as essential services.
  • They create a platform to enforce social norms (policies and laws).
  • They engage with the rest of the world on our behalf.

The reality is that many of the essential services that government provides are provided by the government because it’s too difficult or expensive for citizens (and to some extent, corporations) to access the information they need to run these services themselves. Mobile phones (and social media) are just the latest in a series of technologies that have changed these costs, enabling companies and citizens to take responsibility for providing services which, previously, were the sole domain of government. From energy, water and telecoms, through FixMyStreet and the evolving use of social media in New Orleans, Haiti and then Queensland during their respective natural disasters, we can see that this is a long running and continuing trend. Government is migrating from a role of providing all services, to one where government helps facilitate our access to the services we need. Expect this to continue, and keep building those apps.

As a platform for agreeing and enforcing social norms, then it’s hard to see anything replacing government in the short to mid term. (As always, the long term is completely up for grabs.) These social norms are geographical – based on the people you interact with directly on a day-to-day basis – and not virtual. Social media provides a mechanism for government to broaden the conversation. Some governments are embracing this, others, not so much. However, while people like to be consulted, they care a lot more about results. (Think Maslow’s Hierarchy of Needs{{4}}.) Singapore has a fairly restrictive and controlling government, which has (on the whole) a very happy population. China is playing a careful game of balancing consultation, control and outcomes, and seems to doing this successfully.

[[4]]Maslow’s Hierarchy of Needs @ Abraham-Maslow[[4]]

Finally we come to the most interesting question: government as a means for us to engage with the rest of the world. In this area, government’s role has shrunk in scope but grown in importance. Globalisation and the Internet (as a communication tool) has transformed societies, making it cheaper to call friends across the globe than it is to call them around the corner. We all have friends in other countries, cross-border relationships are common, and many of us see ourselves as global citizens. At the same time, the solutions to many of today’s most pressing issues, such as global warming, have important aspects which can only be addressed by our representatives on the global stage.

So we come back to the question at hand: is social media a bubble, a revolution, or an evolution of what has come before.

It’s hard to see it as a bubble: the changes driven by social media are obviously providing real value so we can expect them to persist and expand. I was particularly impressed by how the Queensland government had internalised a lot of the good ideas from the use of social media{{5}} in the Victorian fires, Haiti et al.

[[5]]Emergency services embrace Social Media @ Social Media Daily[[5]]

We can probably discount revolution too, as social media is (at most) a better communication tool and not a new theory of government. (What would Karl Marx think?) However, by dramatically changing the cost of communication it is having a material impact of the role government in our lives{{6}}. Government, and the society it represents is evolving in response.

[[6]]The changing role of government @ PEG[[6]]

The challenge is to keep political preference separate from societal need. While you might yearn for the type of society that Ayn Rand only ever dreamed about, other people find your utopia more akin to one of Dante’s seven circles of hell. Many of the visions for Gov 2.0 are political visions – individuals’ ideas for how they would organise an ideal society – rather than views of how technology can best be used to support society as a whole.

China is the elephant in this room. If social media is a disruptive, revolutionary force, then we can expect China’s government to topple. What appears more likely is that China will integrate social media into its toolbox while it focuses on keeping its population happy, evolving in the process. As long as they deliver the lower half of Maslow’s Hierarchy, they’ll be fairly safe. After all, the expulsion of governments and organisations – the revolution that social media is involved in – is due to these organisations’ inability to provide for the needs of their population, rather than any revolutionary compulsion inherent in the technology itself.

What is the role of government in a Web 2.0 world?

What will be the role of government in a post Web 2.0 world? I doubt it’s what a lot of us predict, given society’s poor track record in predicting it’s own future.

One thing I am reasonably sure of though, is that this future won’t represent the open source nirvana that some pundits hope for. When I’ve ruminated in the past about the changing role of government, I’ve pointed out that attempting to create the future by dictate is definitely not the right approach. As I said then:

You don’t create peace by starting a war, and nor do you create open and collaborative government through top down directives. We can do better.

There was an excellent article by Nat Torkington, Rethinking open data, posted over at O’Reilly radar which shows this in action. As it points out, the U.S. Open Government Directive has prompted datasets of questionable value to be added to data.gov; while many of the applications are developed as they are easy to build, rather than providing any tangible benefit. Many of the large infrastructure projects commissioned in the name of open data suffered the same fate as large, unjustified infrastructure projects in private enterprise (i.e. they’re hard for the layman to understand, they have scant impact on solving the problems society seems plagued with, and they’re overly complex to deliver and use due to technological and political puritism).

A more productive approach is focus on solving problems that we, the populace, actually care about. In Australia this might involve responding to the bush fire season. California has a similar problem. The recent disaster in Haiti was another significant call to action. It was great to see the success that was Web 2.0 in Haiti (New Scientist had an excellent article).

As Nat Torkington says:

the best way to convince them to open data is to show an open data project that’s useful to real people.

Which makes me think: government is a tool for us to work together, not the enemy to subdue. Why don’t we move government on from service provider of last resort, which is the role it seems to play today.

Haiti showed us that some degree of centralisation is required to make these efforts work efficiently. A logical role for government going forward would be something like a market maker: connecting people who need services with the organisations providing them, and working to ensure that the market remains liquid. Government becomes the trusted party that ensures that there are enough service providers to meet demand, possibly even bundling service to provide solutions to life’s more complex problems.

We’ve had the public debate on whether or not government should own assets (bridges, power utilities etc.), and the answer was generally not. Government provision of services is well down a similar road. This frees up dedicated and hard working public servants (case workers, forestry staff, policy wonks …) to focus on the harder problem of determining what services should be provided.

Which brings me back to my original point. Why are we trying to drive government, and society in general, toward a particular imagined future of our choosing (one involving Open Government Directives, and complicated and expensive RDF infrastructure projects). We can use events like the bush fires and Haiti to form a new working relationship. Let’s pick hard but tractable problems and work together to find solutions. As Nat (again) points out, there’s a lot of data in government that public servants are eager to share, if we just give them a reason. And if our efforts deliver tangible benefits, then everyone will want to come along for the ride.

Updated: The reports are in: data.gov has quality issues. I’ve updated the text updated with the following references.

Updated: More news on data.gov’s limitations highlighting the problems with a “push” model to open government.

The changing role of Government

Is Government 2.0 (whichever definition you choose) the ultimate aim of government? Government for the people and by the people. Or are we missing the point? We’re not a collection of individuals but a society where the whole is greater than the parts. Should government’s ultimate aim to be the trusted arbiter, bringing together society so that we can govern together? Rather than be disinterested and governed on, as seems to be the current fashion. In an age when everything is fragmented and we’re all responsible for our own destiny, government is in a unique position to be the body that binds together the life events that bring our society together.

Government 2.0 started with lofty goals: make government more collaborative. As with all definitions though, it seems that the custodians of definitions are swapping goals for means. Pundits are pushing for technology driven definitions, as Government 2.0 would not be possible without technology (but then, neither would my morning up of coffee).

Unfortunately Government 2.0 seems to be in danger of becoming “government as a platform”: GaaP or even GaaS (as it were). Entrepreneurs are calling on the government to open up government data, allowing start-ups to remix data to create new services. FixMyStreet might be interesting, and might even tick many of the right technology boxes, but it’s only a small fragment of what is possible.

GovHack

This approach has resulted in some interesting and worthwhile experiments like GovHack, but it seems to position much of government as a boat anchor to be yanked up with top-down directives rather than as valued members of society who are trying to do what they think is the right thing. You don’t create peace by starting a war, and nor do you create open and collaborative government through top down directives. We can do better.

The history of government has been a progression from government by and for the big man, through to today’s push for government for and by the people. Kings and Queens practiced stand-over tactics, going bust every four to seven years from running too many wars that they could not afford, and then leaning on the population to refill their coffers. The various socialist revolutions pushed the big man (or woman) out and replaced them with a bureaucracy intended to provide the population with the services they need. Each of us contributing in line with ability, and taking in line with need. The challenge (and possibly the unsolvable problem) was finding a way to do this in an economically sustainable fashion.

The start of the modern era saw government as border security and global conglomerate. The government was responsible for negotiating your relationship with the rest of the world, and service provision was out-sourced (selling power stations and rail lines). Passports went from a convenient way of identifying yourself when overseas, to become the tool of choice for governments to control border movements.

Government 2.0 is just the most recent iteration in this ongoing evolution of government. The initial promise: government for the little man, enabled by Web 2.0.

As with Enterprise 2.0, what we’re getting from the application of Web 2.0 to an organisation is not what we expected. For example, Enterprise 2.0 was seen as a way to empower knowledge workers but instead, seems to be resulting in a generation of hollowed out companies where the C-level and task workers at the coal face remain, but knowledge workers have been eliminated. Government 2.0 seems to have devolved into “government as a platform” for similar reasons, driven by a general distrust of government (or, at least, the current government which the other people elected) and a desire to have more influence on how government operates.

Government, The State, has come to be defined as the enemy of the little man. The giant organisation which we are largely powerless against (even though we elected them). Government 2.0 is seen as the can opener which can be used to cut the lid off government. Open up government data for consumption and remixing by entrepreneurs. Provide APIs to make this easy. Let us solve your citizen’s problems.

We’re already seeing problems with trust in on-line commerce due to this sort of fine-grained approach. The rise of online credit card purchases has pull the credit card fraud rate up with it resulting in a raft of counter-measures, from fraud detection through to providing consumers with access to their credit reports. Credit reports which, in the U.S., some providers are using as the basis for questionable tactics which scam and extort money from the public.

Has the pendulum swung too far? Or is it The Quiet American all over again?

Gone are the days where we can claim that “The State” is something that doesn’t involve the citizens. Someone to blame when things go wrong. We need to accept that now, more than ever, we always elect the government we deserve.

Technology has created a level of transparency and accountablility—exhemplified by Obama’s campaign—that are breeding a new generation of public servants. Rather than government for, by or of the people, we getting government with the people.

This is driving a the next generation of government: government as the arbitrator of life events. Helping citizens collaborate together. Making us take responsibility for our own futures. Supporting us when facing challenges.

Business-technology, a term coined by Forrester, is a trend for companies to exploit the synergies between business and technology and create new solutions to old problems. Technology is also enabling a new approach to government. Rather than deliver IT Government alignment to support an old model of government, the current generation of technologies make available a new model which harks back to the platonic ideals.

We’ve come along way from the medieval days when government was (generally) something to be ignored:

  • Government for the man (the kings and queens)
  • Government by the man (we’ll tell you what you need) (each according to their need, each …)
  • Government as a conglomerate (everything you need)
  • Government as a corporation (everything you can afford)

The big idea behind Government 2.0 is, at its nub, government together. Erasing the barriers between citizens, between citizens and the government, helping us to take responsibility for our future, and work together to make our world a better place.

Government 2.0 should not be a platform for entrepreneurs to exploit, but a shared framework to help us live together. Transparent development of policy. Provision (though not necessirly ownership) of shared infrastructure. Support when you need it (helping you find the services you need). Involvement in line with the Greek/Roman ideal (though more inclusive, without exclusions such as women or slaves).