Here’s an interesting and topical question: is the market for enterprise IT services (SI, BPO, advisory et al) growing or shrinking? I’m doing the rounds at the moment to see where the market is going (a side effect of moving on), and different folk seems to have quite different views.
- It’s shrinking as the new normal is squeezing budgets and OPEX is the new CAPEX.
- It’s growing as companies are externalising more functions than ever before as they attempt to create a laser like focus on their core business.
- It’s shrinking as the transition from on-premsis applications to SaaS implies a dramatic reduction (some folk are saying around 80-90%) in the effort required to deploy and maintain a solution.
- It’s growing as the mid market is becoming a lot more sophisticated and starting to spend a lot more on enterprise software (witness Microsoft Dynamics huge market share).
- It’s shrinking as SaaS is replacing BPO, in effect replacing people with cheaper software solutions? (Remember when TrueAdvantage, and Indian BPO, laid off all 150 of its workers after being purchased by InsideView?)
- It’s growing as the need for more mobility solutions, and the massive growth in the mobile web, is driving us to create a new generation of enterprise solutions.
- It’s shrinking as cloud computing and netbooks remove what little margin was left in infrastructure services.
- It’s growing as investment in IT is a bit like gas, and tends to expand until it consumes all available funds. (Remember integration? As the cost of integration went down, we just found more integration projects to fill the gap.)
Like of a lot of these questions, it depends.
Update: Gartner finds that the worldwide IT services declined 5.3% last year, while Computer World UK tells us to expect another year of decline. How much of this is cyclic, and how much is due to a definition of “services” which could be more inclusive?
Updated: It appears that some organisations are not happy with the size and dominance of the IT services industry.
- CBA has come out in favour of leaner, more cost effective solutions, and is rumoured to be putting together global syndicate with Bank of America and Deutsche Bank to use their collective buying power to push down prices charged by tech industry heavyweights and encourage take-up of shared applications through the cloud.
- The Victorian state government has also become “gun shy” on big IT projects, prompting the question whether overall IT spending is set to decline, with IT activity being consolidated into the shared services agency CenITex.