Toyota, as you’ve probably heard, is shutting down operations in Australia. This has triggered the expected wave of commentary claiming that this is the end […]
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Observe, Orient, Decide, Act
It seems that I’ve shared this with four or five different groups of people over the last couple of weeks, so I thought it worthwhile […]
Continue readingThe rules of the game are changing
Can China beat the U.S.A. at customer service? Not quite yet according to The Economist, but they do seem to be getting there. If Chinese […]
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