The benefits of being big are shrinking

It’s as if our efforts to rip operational costs out of business have incrementally worked their way from left to right across the value chain – from sourcing through to marketing and distribution – only to bounce off the customer and start working their way back, from right to left, fragmenting the business landscape in the process.

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Governance isn’t a process

For some strange reason every time someone mentions ‘governance’ all sense is thrown out the window, the process wonks rub their hands with glee, and you soon find yourself waist deep in treacle like processes that slow everything down to

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Three questions you need to ask

There's three questions you need to ask yourself before you invest a large chunk of cash in some enterprise application: Can I use something, rather than configuring something, rather than customising something? How will the solution support the (social) community

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