Posterous

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(Yep, this is a cross post from Stuff I find interesting, but the missive grew to the point that I thought it worthwhile putting it on this blog as well.)

I stumbled across a rather interesting, and rather old (in internet terms), blog post today: T-Shaped + Sun-Shaped People by David Armano. I suppose you could say that it’s a build on the old idea of t-shaped people, folk with deep experience in one domain (their core discipline). As the post quotes, from Tim Brown at IDEO:

We look for people who are so inquisitive about the world that they’re willing to try to do what you do. We call them “T-shaped people.” They have a principal skill that describes the vertical leg of the T — they’re mechanical engineers or industrial designers. But they are so empathetic that they can branch out into other skills, such as anthropology, and do them as well. They are able to explore insights from many different perspectives and recognize patterns of behavior that point to a universal human need. That’s what you’re after at this point — patterns that yield ideas.

I’ve always found the concept of t-shaped people interesting and troubling at the same time. One the one hand their broader view provides them with some sensitivity for the problems and experience to be found in other domains. On the other, it reeks of dilettantism, as there is no rational behind their interest other than curiosity (what’s it like on the other side of the fence?). This leaves you a victim of the dogma of your core discipline, with the cross discipline stuff just window dressing.

For a while I’ve thought (and spoken) of then need to have some sort of coherent focus to our interests, something beyond the doctrine we learnt in our early twenties and which largely defines us. I think we need this focus for a few different reasons.

Firstly, it provides helps us identify the sort of problems we want to solve beyond the constraints of a well defined discipline. I’m interested in how people solve problems, which leads me to working in everything from (business) strategy down to workflow design.

Secondly, it provides you with a framework to identify and integrate new ideas and domains into your toolkit. It’s a bit like Bruce Lee’s ideas of “adopt what you can use” from Jeet Kyne Do. For years I’ve been finding, collecting, evaluating and then either integrating ideas from areas as diverse as logic and science, (bio-medical) engineering, history, philosophy (including the likes of Cicero), human factors, business theory (Michael Porter an the like) and even computer science (particularly AI). You don’t collect random ideas (a la TED), you find useful tools which integrate with and add value to your toolkit.

Thirdly, it provides you with a mechanism to cope with the deluge of information we live in today. There’s a lot of talk of the need for smart filters, which I’ve always had a problem with. Perhaps it’s my little internal John Boyd, but we shouldn’t be just throwing away valuable information. A more intelligent approach is to have a framework — a focus — which makes it easier to integrate the information into our world view. (There’s probably a whole post in this point alone.)

David’s post posited the concept of sun-shaped person, which sounds a lot like this idea of having a consistent focus.

Does this make us "sun-shaped people"?

Does this make us "sun-shaped people"?

Quoting David:

Most of us have some kind of passion in a specific area. For some—it’s a hobby or interest. For others, it’s directly related to our work. I fall into the latter category. If you were to ask me what my “passion is”—I would probably say that at the core, it’s creative problem solving. This is pretty broad and incorporates a lot of disciplines that can relate to it. But that’s the point. What if we start with our passions regardless of discipline, and look at the skills which radiate out from it the same way we think about how rays from the sun radiate warmth?

I think this makes a lot of sense, and fits in a lot more neatly with the direction the world is headed, than the concept of a t-shaped individual. Who doesn’t wear multiple hats these days? How much of your job is actually related to your job title? And don’t we all steal ideas from other disciplines?

Tying yourself to a single domain — I’m a supply chain person, I’m a techo, I do human factors — is committing yourself to doing the same thing that you did yesterday. Your marking yourself as a domain specialist. The challenge is that we seem to be entering an age where we need more generalists. Last year you worked in finance, this year your building robots, next year you might be in durable goods. Your focus, your passions, won’t have changed, but what you do day-to-day will have. That sounds a lot like the sun shaped individual to me.

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As seen on a plaque at Scienceworks in the House Secrets exhibit.

James Dewar invented the vacuum flask in 1892 to keep laboratory gases cold. Twelve years later, Reinhold Burger manufactured the Thermos to keep our picnic drinks hot.

A nice demonstration of the third of Peter Drucker’s seven sources of innovation.

Innovation based on process need.

Or, put another way, James Dewar scratched an itch; though he did play Edison to Reinhold Burger’s Sameul Insull.

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As seen on a plaque at Scienceworks in the House Secrets exhibit.

A thrifty tea merchant from New York named Thomas Sullivan is credited with inventing the first tea bag in 1908. Looking to save money, Sullivan reportedly distributed small samples of tea in silk bags instead of little metal tins. It wasn’t until after he saw restaurant and coffee shop owners brewing the entire bag of tea leaves that he realized the potential of his actions.

A nice demonstration of the first, and most valuable, of Peter Drucker’s seven sources of innovation.

The unexpected. The unexpected success, failure or outside event.

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As seen on a plaque at Scienceworks.

The penicillin mold was a pest, not a resource. Backteriologists went to great lengths to protect their bacterial cultures against contamination by it. Then in the 1920s, a London doctor, Alexander Fleming, realized that this “pest” was exactly the bacterial killer bacteriologists had been looking for – and the penicillin mold became a valuable resource.

A nice demonstration of the first, and most valuable, of Peter Drucker‘s seven sources of innovation.

The unexpected. The unexpected success, failure or outside event.

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I stumbled onto a somewhat interesting post over at HBR, which talks Garry Kasparov’s ideas in the business world. This is actually quite a relevant pairing, though an old one in the tradition of human-computer augmentation.

The idea a simple one, which takes far fewer words to express than the article took.

Use information technology to augment users, rather than replace them.

IT is good at lot of tasks, and less good at others. People, too, have their strengths and weaknesses. What’s interesting is that computers are weak where people are strong, and vice-versa. Computers excel as appliers of algorithms with huge memories and an attention to detail; people are powerful, creative problem solvers who have trouble thinking of four things at once and like coffee breaks. Why not pair the two, and get the best of both worlds.

Rather than replace the users, why don’t we use technology to automate the easy (for technology) 80% of what they do. (This is something I’ve written about before.) In the chess example, the easy 80% is providing the user with a chess computer for the commoditized solution space search, allowing them to focus on strategy. The performance improvement this approach provides can create an significant competitive advantage. As Garry Kasparov found, even a weak user with a chess computer can be impossible to defeat, by human or computer.

This then provides us with two options:

  1. Take the improvement as a saving by reducing head count.
  2. Reinvest the improvement by providing our users with more time to focus on the hard 20%.

(I must admit, i much prefer the later.)

If we continue to focus on automating the next easy 80%, we’ve created a platform and process for continual business optimisation. (Improvements in search efficiency would simply be harvested when appropriate to maintain parity.) Interestingly, this is one of only two sources of a sustainable competitive advantage available to us today.

The competative advantage with this approach rests with the user, in the commonplaces, the strategies, they use to solve problems. By reifying the easy 80% these strategies in software (processes and rules) we are moving some of the competitive advantage into the organisation with it can leveraged by other users. By continually attacking the easy 80% of what the users are doing, we are continually improving our competitive position. We could even sell our IT platform (but not the reified problem solving strategies) to our competitors — commoditzing the platform to realise a cost saving — without endangering our competitive position, as they would need to go through the same improvement and learning process that we did, while we continue to race ahead.

Now that’s scary: as long as we keep improving our process, our competitors will never be able to catch us.

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I’ve already written about why I think private clouds can be a good idea. Similar arguments can be made for SaaS, and then some. A friend and I did the email-ping-pong thing and ended up with a (shortish) list of reasons why to go with a SaaS solution over an traditional on-premises solution.

  • OPEX rather than CAPEX cost. The CAPEX gulp is minimised, and the ongoing costs are tied to your own operational cost (head count, etc).
  • Faster provisioning. SaaS is can be up to 90% faster to deploy than on-premises solutions. (Weeks/months rather than months/years.)
  • No more upgrades. You’re always on the latest version, and new features are roll out organically rather than every few years as part of a change management process.
  • More focused vendor and community support. As there is only a single version in play, support efforts from the vendor and user community are focused on the version that you’re using. This also avoids the problem of getting left behind on a stale and unsupported platform (been there, done that, and have the scars to prove it).
  • SaaS provides a platform that scales organically with our organization. You’re not required to invest in additional hardware, software, and provisioning processes, letting your business focus on the business.
  • Reduced IT involvement. IT resources can focus on specific business problems rather than the care and feeding of the system.
  • Try before you buy. Instead of a traditional big license gulp at risk, sign up for a handful of SaaS seats for a few weeks and try it out. (From @shermo1.)

Any more?

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Death, taxes, and now, change, are the eternal verities. As I said in another post:

The pace of change has accelerated to the point that everyone’s challenge, from Pre-Boomers and Baby Boomers through Generation Y to Generation Z, is how to cope with significant change over the next ten years. If we are, as some predict, moving to an innovation economy, then it is the ability to adapt that is most important. Those betting their organisation on a generational change will be sadly disappointed as no generation has a monopoly on coping with change.

While the youngest generation (whichever that is at a particular point in time) might have the advantage of coming unencumbered to the new ways of working, every generation has a unfortunate habit of treating what they learnt in their formative years (~24) as dogma once they hit their late 20s. Social research has shown that most people’s interest in novel ideas or experiences peaks around the mid to late 20s. (Tell me your favourite band and cuisine, and I’ll tell you what decade you grew up in.) Or, put another way, 24–28 might have the advantage in a rapidly changing world, but once you grow out the top of that age bracket you’ll find yourself at the disadvantage.

However, as with all gross generalisations, and the exceptions are more interesting than the rule; in this case the commonalities between groups are usually stronger than the differences between them. Research like Forrest’s Groundswell show that its more productive to think in terms of personality types.

I prefer to focus on getting stuff done, and ensuring that each and every stakeholder has the tools and support they need to get their job done. This is not a static thing either, something we do once for each stakeholder, as someone’s needs and preferences can change month-by-month, week-by-week, day-by-day or even minute-by-minute.

And this is probably the most important mega-trend we’re seeing emerge at the moment: the drive to continually personalise communication/products/services/tools for each and every individual, rather than trying to divide people into coarse-grained, and increasingly unproductive, demographic groups with predefined needs. If you’re managing change, then you’re still thinking in terms of a static work/home environment that needs to be transformed (however regularly). If you’re managing personalisation, then you’re focused on creating a continually optimised environment for all your stakeholders, ensuring that they have the information and tools they need at that moment. Change isn’t an enemy that should be managed—its a tool to help you achieve, and sustain, peak performance.

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There’s a quite a bit of noise in the blogsphere about the coming entrepreneurship boom, generating yet another pointless debate about the distinction between generations. What is really going to drive this new boom is the ability to find new white spaces, not access resources or connections (people forget that Sergy & Larry had a good idea and connections into the VC network in the Bay Area).

Twitpic is a case in point. Started on a spare server to scratch an itch, Twitpic is a poster child on how to build something new with little or no resources or connections.

  • In terms of traffic, Alexa says Twitpic is a top 100 site.
  • In 2009, the site did over $1.5 million in ad sales.
  • For every million in sales, the company keeps $700,000.
  • The site has about 6.5 million registered users.
  • Noah, the founder, was recently offered 8 figures for the business.
  • There are only 4 people working on the site (including Noah’s parents).

The common point with services like Twitpic and Craig’s List is that this new generation of businesses are creating new white spaces, and that the cost and accessibility of attacking these white spaces is now very very low.

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Google (well, James Hamilton) has weighted in on the question of private clouds. As expected from a large cloud provider, James takes the position that private clouds make no sense. His reasoning is straight forward: private clouds will never have the scale of public clouds, therefore private clouds can never achieve the same price point as their public brethren. Ergo, there’s no point in building private clouds.

As I’ve pointed out before, there’s a lot more to cloud than simply reducing costs. The biggest benefit is probably the agility that cloud can bring to your IT estate, leveraging a cloud platform’s ability to codify and automate many of the management practices and create a target platform that can work across a range of deployment options, as well as streamlining hardware provisioning. Companies are also increasingly having to deal with the realities of political boundaries, a situation where the best technical solution might not be acceptable due to legal requirements (such as privacy legislation). Developing a private cloud can be a sensible move in this context.

Of course, if you want to compete purely on cost then private cloud will never hit the same price point as public cloud. But this misses the point that for many companies IT flexibility/agility is more important than cost.

Note: I was going to post this as a comment on James’ post, but comments appear to be broken.

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Garther have suggested that by 2012, 20% of companies will own no IT assets. At the same time we have Forrester predicting a boom in IT. I think both of them are right, and what we’re seeing is a breaking of the old covenant between business and the IT services industry (which includes internal IT departments). The old relationship was founded on the development and maintenance of IT assets (networks, applications, desktops …). The new one will be founded on something different. The new IT industry is going to be a different beast (i.e. no more strategic transformation or infrastructure projects), and we’ll need to radically reconfigure our organisations if we want to play a part.

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